Terms & Conditions

1. Introduction & Acceptance

These Terms & Conditions govern your access to and purchases from our cross‑border fashion store operated by a mom fashion curator with 10 years of women’s apparel experience. By browsing, ordering, or completing checkout, you confirm you are at least 18 years old and agree to be legally bound by these terms, our Privacy Policy, and all applicable local & international trade regulations. If you do not accept these terms, please do not use our website or services.

2. Product Information & Condition Notes

  • We offer two core lines: 100% authentic Suzhou silk loungewear and 99% like‑new designer pieces (dresses, blouses, gowns, skirts).
  • Many designer pre‑loved items arrive without original tags; all conditions are truthfully photographed and described in detail for transparent shopping.
  • We conduct strict manual quality checks on fabric durability, stitching, and overall finish. Colors may slightly differ due to screen display variations, which are not deemed defects.
  • All prices shown are final retail rates with discounts up to 50% off original brand pricing; taxes & international shipping fees are calculated separately at checkout .

3. Payment Terms

  • Accepted payment methods include major credit cards, PayPal, and secure global checkout options.
  • Orders will only be processed after full successful payment authorization.
  • We reserve the right to cancel or suspend any order due to abnormal transactions, payment failures, fraud risks, or pricing errors on the site.
  • No hidden fees; all additional charges (duties, customs fees if applicable) will be clearly notified in advance where predictable.

4. International Shipping & Delivery

  • We ship globally with tracked cross‑border logistics; estimated delivery times vary by destination and customs clearance progress .
  • Shipping costs depend on weight, volume, and delivery country, displayed clearly before payment.
  • Delivery delays caused by customs inspections, local carrier issues, holidays, or force majeure events are beyond our liability.
  • Please verify your shipping address carefully; incorrect addresses provided by buyers lead to reshipment fees borne solely by the customer.

5. Returns, Refunds & Exchanges

General Rules

  • Standard return request window: 14 calendar days from item delivery confirmation (EU cooling‑period compliance aligned) .
  • Items must be unwashed, unworn, unaltered, with original packaging intact and no damage caused by the buyer. Clear photo evidence may be required for claims .Non‑Returnable Cases
  • Silk loungewear for hygiene reasons; clearance final sale goods; heavily discounted pre‑loved designer items explicitly marked non‑returnable.
  • Missing accessories, damaged fabric/stains from customer use, removed labels, or returns outside the 14‑day window .Processing & Costs
  • If approved due to our error (wrong item, severe quality mismatch), we cover return shipping and full refunds.
  • For customer voluntary returns, buyers bear all return freight, insurance, and customs costs .
  • Refunds will be issued within 14 business days after we receive, inspect, and confirm the returned items meet standards .

6. Bulk, Dropshipping & B2B Collaboration

For resellers and business partners requesting bulk orders, custom curation, or dropshipping arrangements:

  • Separate negotiated contracts will apply with customized lead times, MOQs, pricing, and shipping protocols.
  • All wholesale transactions also abide by these baseline terms unless supplementary written agreements override specific clauses.

7. Time Zone & Communication

Our support follows local business hours; due to international time zone differences, instant replies cannot be guaranteed. We prioritize replying to all emails and messages first each working morning and resolve inquiries sincerely to ensure customer satisfaction.

8. Intellectual Property

All website texts, product photos, copywriting, logo designs, and curated content belong exclusively to our brand. No unauthorized copying, redistribution, or commercial reproduction is permitted without written approval.

9. Limitation of Liability

We take strict quality control seriously but shall not be liable for indirect losses including travel delays, work interruption costs, or emotional impacts arising from product use or delivery schedules. Maximum compensation shall never exceed the actual order amount paid by the customer.

10. Data & Privacy Protection

Your personal data (name, address, payment info) is collected only for order fulfillment and logistics arrangement. We strictly protect user privacy and will never sell or leak private information to third parties without legal obligations or user consent.

11. Amendments & Governing Law

  • We may update these Terms & Conditions occasionally; revised versions take effect immediately upon website publication. Continued use after updates equals acceptance of new clauses .
  • These terms shall be governed by applicable international e‑commerce conventions and the laws of [Fill in Your Registered Region]. Disputes shall first be resolved via friendly negotiation; unresolved cases go through designated local arbitration channels .