Customer Support
Pre-Sale Support | Get in Touch
At Queenspar, we're here to assist you every step of the way before your purchase! Whether you have questions about product details, sizing, shipping, or anything else, our dedicated customer service representative Vicky is ready to help.
- For general inquiries (sizing guides, fabric information, order status, etc.), feel free to reach out to Vicky at any time. We strive to respond to all emails within the earliest possible business hours upon receipt—your satisfaction is our top priority!
- If you're interested in cooperation opportunities (wholesale partnerships, brand collaborations, project cooperation, etc.), please click [Here] to submit your inquiry. Our team will review your proposal and get back to you with detailed discussions promptly.
We value every interaction and look forward to building meaningful connections with you—let's make your shopping experience seamless and enjoyable!
After-Sale Support | Returns & Exchanges
Your trust matters to us, and we're committed to resolving any post-purchase issues efficiently. Please review our return & exchange policy below for a smooth process:
Eligible Return Reason:
- Returns are accepted only for quality-related issues (e.g., defective items, wrong products shipped, fabric defects, etc.).
Return Timeline:
- To initiate a return, please contact Vicky within 7 calendar days of receiving your package. Late submissions may not be processed due to logistics constraints.
How to Request a Return/Exchange:
- For quality-related returns: Contact Vicky directly with your order number, clear photos/videos of the issue, and a brief description.
- For other return requests: Click [Here] to submit your reason, order details, and supporting information. Our team will review your request and respond within 2-3 business days.
Important Notes:
- Items must be unused, unwashed, and in their original packaging with all tags attached to be eligible for return/exchange.
- Shipping costs for returns/exchanges due to quality issues will be covered by our store. For other return reasons, customers are responsible for the return shipping fees.
No problem is unsolvable—we're dedicated to providing you with the best possible after-sales service. If you have any other concerns, don't hesitate to contact us!