Delivery Information

  1. Please wait patiently after your order payment is successful. We will process and ship your package as soon as possible.
  1. Except for sleepwear products, other items have extremely limited inventory. It is inevitable that some products may be out of stock without timely inventory updates. In such cases, we will notify you via email promptly and process the refund accordingly.
  1. All in-stock items will be shipped within 7 working days. Due to flight control and import/export trade supervision, the delivery time varies by country/region.
  1. All product prices displayed in this store are final prices, including shipping fees and customs duties. No additional charges will be incurred upon delivery.

Estimated Delivery Time & Address Restrictions by Country/Region 

Country Transit Time Delivery Rules & Restrictions
Rwanda 11-15 days PO Box addresses are undeliverable
Austria 9-11 days 1. Only English and German are acceptable for address information2. Undeliverable areas: AT-6991 Riezlern, AT-6992 Hirschegg, AT-6993 Mittelberg, AT-6691 Jungholz3. PO Box addresses are not accepted
Malta 7-15 days Recipient's email address is mandatory
Malaysia 11-15 days No special restrictions
Oman 9-15 days 1. Recipient must provide full legal name (complete first name and surname)2. Recipient's phone number is required3. Full accurate address with street number and house number; city name is mandatory4. PO Box addresses are undeliverable
United States 8-15 days Delivery covers contiguous US mainland only.APO/FPO addresses, remote areas (Alaska, Hawaii) and overseas territories (Puerto Rico, Guam) are excluded.Restricted postcodes (first 3 digits): 090-099, 340, 962-966, 006-009, 967-969, 995-999
Peru 20-40 days No special restrictions
Morocco 10-15 days Recipient's full name, city, state and phone number are mandatoryPO Box addresses are undeliverable
Mexico 15-30 days Mandatory recipient phone number in format: 52 + 8 digits or 52 + 10 digits
South Africa 15-30 days No special restrictions
Nigeria 15-18 days PO Box addresses are undeliverable
Norway 7-15 days PO Box / mailbox addresses are not acceptedCommon invalid formats: Postboks, PoBox, PostBox, Box, Postbks, postbok, pb, P.B, P.boks, boks, etc.
Portugal 7-12 days Remote postcodes starting with digit 9 are not acceptable
Japan 3-9 days No special restrictions
Switzerland 10-12 days 1. Correct city, street address and postcode must be filled in2. Mandatory phone number: +41 followed by 9 digits or direct 9 digits
Cyprus 7-15 days No special restrictions
Slovakia 7-15 days 1. Postcode: 5-digit pure number only2. House number required (max 5 characters):Allowed formats: Number-Number / Number/Number / Number+Letter3. Mandatory 9-digit phone number; available prefixes: +00421 / 00421 / 00421- / +421 / 421- / 4214. Email address is recommended (Some parcels require self-collection at pickup points)
Thailand 5-10 days No special restrictions
Tanzania 13-15 days PO Box addresses are undeliverable
Turkey 7-15 days PO Box addresses are undeliverable
Ukraine 17-25 days No special restrictions
Bahrain 8-13 days 1. Recipient must provide full legal name (complete first name and surname)2. Recipient's phone number is required3. Full accurate address with street number and house number; city name is mandatory4. PO Box addresses are undeliverable
South Korea 7-13 days 1. Phone format: 010 + 8 digits (11 digits total; -, + and space symbols are allowed)2. Mandatory tax ID: Initial letter P + 12 digits3. Please fill in accurate name, phone number, customs clearance code, detailed Korean address and customs code
Spain 7-12 days Island postcodes starting with 51, 52, 35, 38, 07 are undeliverable
Greece 7-15 days 1. Phone format: +30 followed by 10 digits (cannot start with 0)2. Postcode: 5-digit pure number only3. PO Box addresses are not accepted
Singapore 7-14 days Only pure numbers are allowed for contact phone numbers
Country Transit Time Delivery Rules & Restrictions
New Zealand 8-15 days No special restrictions
Hungary 7-15 days No special restrictions
Bulgaria 7-15 days Valid phone number formats:1) Country code + 9 digits2) 00 + Country code + 9 digits3) 0 + 9 digits
Italy 10-12 days No special restrictions
India 10-13 days No special restrictions
United Kingdom 5-12 days No special restrictions
Israel 8-15 days No special restrictions
Brazil 15-25 days 1. State, city and postcode are mandatory; postcode must be specific to the street address.2. Address Line 1 or Line 2 must contain a house number.3. Either mobile or landline number is required: 10 or 11 digits without country code +55.4. Recipient email is mandatory.5. Undeliverable zip code range: Fernando de Noronha Island 53990-000 ~ 53999-999
Jordan 10-16 days 1. Recipient must use full legal given name and surname.2. Recipient phone number is mandatory.3. Full accurate address with street & house number; city is mandatory.4. PO Box addresses are undeliverable
Vietnam 4-13 days No special restrictions
USA Remote Areas 12-18 days Deliverable postcode prefixes: 967 (except 96799), 968, 995, 996, 997, 998, 999 (Hawaii & Alaska remote regions)
Chile 12-20 days City must be filled in as Cerrillos; entering Santiago may cause delivery failure
Netherlands 10-12 days 1. Recipient contact (mobile/landline) mandatory.2. PO Box addresses not accepted.3. House number mandatory.4. Wadden Islands undeliverable.Undeliverable postcode ranges:1791AA–1797ZZ, 8880AA–8899ZZ, 9160AA–9166ZZ
Argentina 22-40 days Service covers entire Argentina; full address required including detailed street address, postcode, city and province
Belgium 10-12 days Recipient contact mandatory: Landline = 9 digits; Mobile = 10 digits
Puerto Rico 12-18 days Deliverable for postcodes starting with 006, 007, 009
Poland 7-12 days No special restrictions
Ireland 7-15 days No special restrictions
Denmark 7-15 days Last-mile is pickup point only. Valid phone and email are required for collection notification
Germany 5-12 days Recipient full name must exactly match the name displayed on doorbell / mailbox
Estonia 7-15 days 1. Last-mile delivery to pickup points only (no door-to-door). Notification via SMS/email; valid reachable phone is required.2. Phone format: +3725xxxxxxx or +3725xxxxxx
France 8-12 days 1. PO Box addresses not accepted.2. Postcode must be 5 digits; Overseas provinces & military bases excluded.3. Postcodes starting with 00, 97, 98 (French overseas islands) undeliverable.4. Address containing ARMEE / CEDEX not acceptable
Philippines 11-15 days No special restrictions
UAE 8-15 days 1. Full real personal name required; English spelling accepted.2. Mandatory phone: starts with 9, 9 digits only; must include prefix +971-, no other special symbols.3. Full accurate address with street & house number; postcode must match city/emirate
Finland 7-15 days 1. Last-mile pickup point only; storage period 7–14 days.2. Either valid phone or email is mandatory for collection code.3. Postcode range 22000–22999 undeliverable
Saudi Arabia 8-15 days 1. Full real personal name required; English spelling accepted.2. Only personal-use parcels allowed; commercial addresses (company, warehouse, restaurant, hotel etc.) not accepted. Any loss due to commercial address determination shall be borne by customer.3. Mandatory 9-digit phone; prefix +966- allowed, no other special symbols.4. Full accurate address with street & house number; postcode must match city/province.5. PO Box addresses not accepted.6. Effective Jan 1, 2026: Must use official Short Address (4 letters + 4 digits, e.g. RHWA3184) for delivery
Slovenia 7-15 days 1. Recipient phone mandatory.2. House number required (max 5 characters), valid formats:a) Number-Number (2-5 digits)b) Number/Number e.g. 11/20c) Number+Letter e.g. 123a
Colombia 15-30 days No special restrictions
Angola 13-15 days PO Box addresses are undeliverable
Ghana 15-18 days PO Box addresses are undeliverable
Canada 10-15 days No special restrictions
Czech Republic 7-15 days No special restrictions
Qatar 10-15 days 1. Recipient must use full legal given name and surname.2. Recipient phone number is mandatory.3. Full accurate address with street & house number; city is mandatory.4. PO Box addresses are undeliverable
Croatia 7-15 days House number required (max 5 characters), valid formats:a) Number-Number (2-5 digits)b) Number/Number e.g. 11/20c) Number+Letter e.g. 123a
Kenya 15-18 days PO Box addresses are undeliverable
Latvia 7-15 days Last-mile pickup point only; storage period 4 days. Valid phone or email (one mandatory) for collection code
Australia 8-15 days 1. Mandatory phone: only numbers + - ( ) and space allowed; no other special symbols.2. Full accurate address with street & house number; postcode must match city/state.3. Nationwide coverage; PO Box and locker addresses accepted
Lithuania 7-15 days Last-mile pickup point only; storage period 4 days. Valid phone or email (one mandatory) for collection code
Romania 7-15 days No special restrictions
Luxembourg 10-12 days No special restrictions

Note

          The delivery time stated below does not include store order processing time.

  • The estimated delivery time is for reference only and does not include customs clearance time. Actual delivery may be delayed due to unforeseen factors such as natural disasters, public holidays, or customs inspections.
  • Please ensure that the delivery address information you provide is accurate and complete to avoid delivery failures or delays. If you need to modify the address after placing an order, please contact us here within 24 hours.